You can make things a lot less frustrating for your new Linux users by helping them avoid these typical rookie mistakes.

1: Assuming they are using Windows

Although this might seem way too obvious, it’s not. The average user has no idea there are even different operating systems to be had. In fact, most average users couldn’t discern Windows XP from Vista from 7 (unless they are certain Windows 7 was “their idea”). Because of this, new users might believe that everything works (or doesn’t work, as the case may be) as it does in Windows. Make your end users aware that they are using a different operating system — and that it works differently.

more…